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Sue: +27 (0)83-302-7340 | Suzette: +27 (0)82-566-5807 | Email: info@upc.co.za

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  • Home
  • About Us
  • Services
  • Programme Outlines
  • Meet The Team
  • Webinar Sessions
  • Contact Us

Programme Outlines

Professional Sales Development

Frontline Sales & Service:

  • 1. Selling Lawfully & Ethically
  • 2. Customer Service & Communication
  • 3. Customer Service Skills
  • 4. Foundation Selling
  • 5. Consumer Buyer Behaviour
  • 6. Basic Negotiations
  • 7. Telesales

Advanced Sales:

  • 1. Buyer Behaviour & The Buying Cycle
  • 2. Effective Relationship Selling
  • 3. Mindset Selling
  • 4. Sales Presentations
  • 5. Strategic Account Management
  • 6. Negotiating Skills

Sales Management:

  • 1. Ethics In Sales Management
  • 2. Managing The Sales Process
  • 3. Managing the Human Dimension of Performance
  • 4. Sales Coaching
  • 5. Finance Of Sales Managers

Business & Management Development

Interpersonal Development:

  • 1. Emotional Intelligence
  • 2. Core Interactive Skills
  • 3. Managing Conflict
  • 4. Influencing Skills
  • 5. Team Effectiveness
  • 6. Presentation Skills

Business Skills:

  • 1. Effective Business Writing
  • 2. Meetings With A Twist
  • 3. Train-the-Trainer Facilitation Skills
  • 4. Managing Inter-Departmental Dynamics
  • 5. Interview Skills
  • 6. Time Management

Management & Leadership:

  • 2. Team Leadership Development
  • 3. Monitoring The Level Of Service
  • 4. Principles Of Management
  • 5. Coaching Skills
  • 6. Performance Management
  • 7. Managing Core Tasks In Management
  • 8. Managing The Human Dimension Of Performance

Links

  • Home
  • About Us
  • Services
  • Programme Outlines
  • Meet The Team
  • Webinar Sessions
  • Contact Us

Contact Us

Sue: +27 (0)83-302-7340

Suzette: +27 (0)82-566-5807

Email: info@upc.co.za

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