Programme Outlines

Professional Sales Development

Frontline Sales & Service:

• 1. Selling Lawfully & Ethically

• 2. Customer Service & Communication

• 3. Customer Service Skills

• 4. Foundation Selling

• 5. Consumer Buyer Behaviour

• 6. Basic Negotiations

• 7. Telesales

Advanced Sales:

• 1. Buyer Behaviour & The Buying Cycle

• 2. Effective Relationship Selling

• 3. Mindset Selling

• 4. Sales Presentations

• 5. Strategic Account Management

• 6. Negotiating Skills

Sales Management:

• 1. Ethics In Sales Management

• 2. Managing The Sales Process

• 3. Managing the Human Dimension of Performance

• 4. Sales Coaching

• 5. Finance Of Sales Managers

Business & Management Development

Interpersonal Development:

• 1. Emotional Intelligence

• 2. Core Interactive Skills

• 3. Managing Conflict

• 4. Influencing Skills

• 5. Team Effectiveness

• 6. Presentation Skills

Business Skills:

• 1. Effective Business Writing

• 2. Meetings With A Twist

• 3. Train-the-Trainer Facilitation Skills

• 4. Managing Inter-Departmental Dynamics

• 5. Interview Skills

• 6. Time Management

Management & Leadership:

• 1. Situational Leadership

• 2. Team Leadership Development

• 3. Monitoring The Level Of Service

• 4. Principles Of Management

• 5. Coaching Skills

• 6. Performance Management

• 7. Managing Core Tasks In Management

• 8. Managing The Human Dimension Of Performance